Vega Drama Privacy Policy
Thank you for choosing Vega Drama. We take the security and privacy of your personal information very seriously and are committed to processing your personal information in a transparent, reasonable and secure manner.
This Privacy Policy is designed to help you understand how we collect, use, store, share and protect your personal information, as well as the rights you have when using our services. This Policy also contains service rules relating to membership subscriptions, content access and refunds.
Please read and understand this Policy carefully before using Vega Drama. For personal information processing activities for which consent is required by law, we will seek your consent in accordance with applicable laws.
1. What personal information do we collect and how is it used?
To provide you with short drama playback, account management, content recommendations and other related services, we may collect the following information depending on the specific features you use.
1.1 Registration and Account Information
When you create an account, log in or use our services, we may collect your username, nickname, profile picture, email address and necessary account identifiers.
This information is mainly used to create and manage your account, verify your identity, safeguard account security, and deliver account-related services. If you do not provide required account information, some features may not function properly.
1.2 Personal Profile Updates
When you modify your profile picture, nickname or other profile details, we collect and save the updated information you voluntarily submit to complete your profile, synchronize account data and maintain account security.
1.3 Usage Behaviour and Content Preferences
To enhance your viewing experience, we may collect your watch history, watch duration, content preferences, search records, playback progress and other relevant operation logs.
Such information is primarily used to save playback progress, serve content recommendations, optimise interface display, analyse product usage and improve service quality.
1.4 Transaction and Payment Information
When you purchase membership, subscribe to services, buy coins or other virtual items, we may collect necessary transaction information including order number, item type, purchase time, transaction amount, transaction status, subscription status and records of virtual currency balance changes.
This information is mainly used to confirm orders, deliver purchased items, manage subscriptions, process refunds, resolve transaction disputes and prevent fraud.
If payment is completed via Apple App Store, the relevant payment transaction will be handled by Apple. We may receive necessary order information and payment results, but we will not actively collect or store your full bank card number, card security code or other complete payment credentials.
1.5 Device Information and Automatically Collected Data
When you access or use our services, we may automatically collect device model, operating system and version, IP address, device identifiers, application version, network status, access time, operation logs, playback records, unlock records and crash information.
This information is mainly used to ensure stable service operation, troubleshoot errors, analyse product performance, detect abnormal behaviour and protect account security.
Where the collection or use of device identifiers or advertising identifiers constitutes tracking under Apple’s App Tracking Transparency framework, we will request your permission through Apple’s system permission prompt before conducting such tracking, where required by Apple’s applicable rules.
1.6 Customer Support and User Feedback
When you contact us by email, in-app customer service or other channels, we may collect contact details, problem descriptions and communication records that you voluntarily provide.
Such information is used to handle your enquiries, complaints, refund requests and other service submissions.
2. How do we use your personal information?
Subject to applicable laws, we use collected information for the following purposes based on legitimate business needs:
- Deliver core services including short drama streaming, account management, membership subscription and virtual goods purchases.
- Save playback progress, serve content recommendations and optimise user experience.
- Process orders, confirm payments, deliver purchased items, manage subscriptions and handle refunds.
- Monitor service operation, troubleshoot faults and improve product performance.
- Detect abnormal activity and prevent fraud and unauthorised account access.
- Respond to user enquiries, complaints and other service requests.
- Send service announcements, product updates or marketing notifications, where permitted by applicable law and your preferences.
- Comply with obligations imposed by applicable laws and regulations, and cooperate with legal investigations and proceedings as required by law.
We will not use your personal information for purposes incompatible with those described in this Policy unless we have provided required notice and obtained necessary authorisation, or there exists another lawful basis for such processing.
3. Information Sharing and Third-Party Tools
To enable certain product features, we may partner with third parties that provide data analytics, payment processing, technical support and other services.
We share with our partners only the information necessary to perform the relevant functions based on business requirements, and implement appropriate safeguards to protect your personal information.
We do not sell your personal information for unrelated commercial gain. Where third parties independently process personal information, we will fulfil applicable notification, consent and other obligations in accordance with applicable law.
3.1 Third-Party SDKs and Services
Our application may use the following third-party tools as required by feature implementation:
- Firebase Analytics: for user behaviour statistics, product analytics and performance optimisation.
- Facebook SDK: for enabled social sharing or other related features.
Different third-party tools may collect device information, app usage data or transaction-related information according to their own functionality. Third-party services process data pursuant to their own privacy policies. We will conduct reasonable oversight of our third-party partners subject to integration scope and applicable legal requirements.
3.2 App Tracking Transparency
Where Vega Drama or a third-party service integrated into Vega Drama engages in tracking that requires permission under Apple’s App Tracking Transparency framework, we will request your permission through Apple’s system permission prompt before conducting such tracking.
If you do not grant permission, we will respect your choice and will not use your information for tracking purposes where such use requires permission under Apple’s applicable requirements.
You may manage applicable tracking permissions through your device settings.
3.3 Disclosure Required by Law
We may disclose necessary personal information when required by laws and regulations, or in response to legally binding judicial process or regulatory requests.
We will limit the scope of disclosure to the extent permitted by applicable law and take reasonable measures to protect the security of your information.
4. Data Collection and Processing Statement
4.1 Data Collection Methods
We may collect data in the following ways:
- Automatic collection: gather necessary data generated during service operation via application, device or web server logs.
- User-submitted data: collect information you voluntarily provide through registration, login, feedback forms or customer service channels.
- Third-party synchronisation: obtain necessary business information from payment platforms, advertising providers, analytics tools and other third parties within legal boundaries.
We will not obtain your personal information through illegal web crawlers, unauthorised access or other unlawful means.
4.2 Data Storage
We store personal information on servers or cloud environments equipped with appropriate security safeguards, based on business needs.
For information requiring special protection, we implement encryption, access controls and other security measures commensurate with data sensitivity, available technical capabilities and applicable legal requirements.
Where personal information involves cross-border storage or transfer, we will fulfil required notification, consent and other data protection obligations under applicable law.
4.3 Data Usage and Internal Governance
We process personal information only to the extent necessary to achieve the purposes set out in this Policy.
Access to data by internal staff is permission-controlled based on job responsibilities and business necessity. For example, staff handling transactions may need access to relevant order data; security personnel may access necessary device security information. Unauthorised personnel may not access, use, disclose or transfer such data.
4.4 Governance of Data Sharing
When we engage third parties to process personal information, we define processing purposes, scope of use and security responsibilities via contracts, access controls and other appropriate measures in compliance with applicable law and cooperation terms.
We will take reasonable steps to prevent partners from using, disclosing or transferring the data beyond agreed limits.
4.5 Data Deletion and Anonymisation
When personal information is no longer needed or the retention period expires, we will delete, anonymise or otherwise dispose of the data according to data type, technical feasibility and applicable law. Information that has been effectively anonymised can no longer be used to identify a specific individual.
5. Data Retention Period
We retain your personal information for the period necessary to fulfil the purposes for which it was collected, subject to business needs and applicable law. Different categories of data are managed under corresponding storage and retention rules.
5.1 Short-Term Data
Access logs, temporary operation records and other ephemeral operational data are retained based on business requirements. When such information is no longer needed and no other lawful ground for retention exists, we delete or anonymise it.
5.2 Core Business Data
Account profiles, order records, transaction data, subscription records and virtual currency data are retained for as long as required to provide the relevant services.
When you close your account, the service terminates, or the purpose of retention has been fulfilled, we delete or anonymise such data in accordance with applicable law.
We may continue retaining transaction records, financial documents, security logs and other information that must be preserved by statute for the legally required period, with restrictions on subsequent use.
5.3 Data Deletion and Anonymisation
When retention expires or the information is no longer required, we perform deletion, anonymisation or other appropriate actions based on data type and technical feasibility.
For data that cannot be deleted immediately due to backup mechanisms or technical limitations, we implement adequate protective measures and complete processing within a reasonable timeframe.
6. Data Security Measures
We implement reasonable technical and organisational safeguards to protect your personal information against unauthorised access, disclosure, alteration, destruction or loss.
These measures may include data encryption, access permission controls, security log management, authentication and internal security governance. We also impose corresponding data protection requirements on partners who come into contact with personal information, as business needs dictate.
Although we strive to protect your information, no method of internet transmission or electronic storage can guarantee absolute security.
In the event of a personal information security incident, we will implement required remedial actions in accordance with applicable law and notify affected users and regulators where legally required.
7. Your Rights and Account Security
We respect your control over your personal information. Within the scope permitted by applicable law, you may exercise the following rights.
7.1 Access and Rectification
You may view, modify or update your nickname, profile picture and other editable profile fields using relevant in-app functions. For information that cannot be edited by yourself, you may submit a request via the contact details provided in this Policy.
7.2 Permission Management
You may manage app permissions such as camera and photo access through your device system settings.
If you deny or revoke such permissions, certain features dependent on those permissions may stop working; this shall not affect basic services unrelated to those permissions.
7.3 Account Deletion
If you no longer wish to use Vega Drama, you may submit an application via the in-app account deletion function or contact us through other valid channels provided.
After completing required identity verification, we will delete your account and associated personal information as required by applicable law.
Information that must be retained by law or for other lawful reasons may be kept for the necessary period with restricted usage scope.
Please note: deleting your Vega Drama account does not automatically cancel auto-renewing subscriptions purchased through Apple App Store. You must separately manage or cancel your subscription through your Apple Account subscription settings to avoid unexpected charges.
7.5 Other Rights Relating to Personal Information
Depending on the laws applicable in your jurisdiction, you may also have rights to obtain copies of your personal data, request restriction of processing, object to certain processing activities, request data portability and lodge complaints with competent authorities.
You may submit such requests using the contact information listed in this Policy. After completing identity verification, we will review and respond in accordance with applicable law.
7.6 Account Security
Please safeguard your account credentials carefully. Do not disclose passwords, verification codes or other authentication information to third parties. Notify us promptly if you detect unauthorised login or suspicious account activity.
8. Membership Subscription and Payment Information
Vega Drama may offer membership subscriptions, coin purchases and other paid services. The actual goods, prices and benefits are subject to what is displayed on the in-app purchase page.
When you purchase via Apple App Store, payment transactions are processed by Apple.
We may receive order numbers, item details, payment status, subscription validity and other necessary transaction information to confirm orders, grant paid benefits, manage subscriptions and handle refunds or transaction anomalies.
If you purchase an auto-renewing service, the subscription will renew and be charged in accordance with the subscription terms displayed at the time of purchase and Apple’s applicable rules.
You may view, manage or cancel your subscription through the subscription management features associated with your Apple Account. For detailed rules about auto-renewal, cancellation and refunds, please refer to Sections 14 and 16 of this Policy.
9. Special Notice for Minors
Vega Drama does not offer services to users under the age of 18. If you are under 18 years old, please do not register an account or submit personal information to us.
If we discover that we have inadvertently collected personal information of minors, we will take necessary measures including deletion of such information in accordance with applicable law.
Parents or legal guardians who believe a minor has provided us with personal information may contact us using the contact details in this Policy.
10. Amendments and Notices to this Privacy Policy
We may revise this Privacy Policy to reflect business development, product feature changes or updates to laws and regulations.
For revisions that may materially affect your personal information rights, we will notify you via in-app notifications, email, official website announcements or other appropriate means as required by applicable law.
If a change requires fresh consent under applicable law, we will seek your consent before implementing the new processing activities.
We encourage you to review this Policy periodically for updates to how personal information is processed.
11. Scope of this Privacy Policy
This Policy applies to the products and services offered by Vega Drama and its operator.
Other products or services with their own independent privacy policies shall be governed by those respective policies.
This Policy does not directly apply to third-party websites, applications or services operated independently by third parties. For example, if you follow a link within Vega Drama to a third-party website, that website may collect and process your information under its own privacy policy.
Where third parties independently collect and process personal information through our service, their privacy policy applies; we remain responsible for our own personal information protection obligations as required by law.
12. Disclaimer
While we have implemented reasonable safeguards to protect your personal information, please understand that no security measure can guarantee absolute protection.
Accordingly, we cannot guarantee that your personal information will be entirely free from security risks during internet transmission and storage.
In the event of personal information leakage, loss, corruption or other security incidents, we will fulfil our obligations for protection, incident response and notification in accordance with applicable laws and this Policy, and bear liability as required by law.
This clause does not exclude or limit any liability that cannot be excluded or limited under applicable law.
13. Contact Us
If you have questions, comments or suggestions regarding this Privacy Policy, or wish to exercise your rights related to personal information, please contact us as follows:
App Name: Vega Drama
Contact Email: lamsuiyeesuekie@ridgewaymusic.com
After receiving your request, we will verify, process and respond according to the request type and applicable legal requirements.
14. Auto-Renew Subscription Terms
14.1 Payment Method
When you purchase an auto-renewing membership, subscription fees will be charged to the payment method linked to your Apple Account used for purchase.
The subscription price, billing cycle, promotional pricing and membership benefits are subject to the information shown on the purchase page.
14.2 Auto-Renewal
Unless you cancel auto-renewal in accordance with Apple’s applicable rules before the end of the current billing cycle, your subscription will automatically renew at the end of that cycle.
Renewal fees are charged per the subscription terms displayed at purchase and Apple’s applicable policies. Upon successful payment, your membership benefits will be extended accordingly.
Billing timing and renewal mechanisms are subject to Apple’s applicable rules and the purchase page.
14.3 Cancelling Subscriptions
You may manage or cancel your subscription as follows:
- iOS users: Open device “Settings”, tap your Apple Account, go to “Subscriptions”, select Vega Drama and cancel the subscription.
We recommend completing cancellation before the end of your current subscription period to prevent unintended renewal.
After cancellation, you may generally continue to enjoy membership benefits for the already-paid subscription term, subject to the terms applicable at purchase and Apple’s applicable rules.
Please note: uninstalling the app or deleting your Vega Drama account alone does not cancel auto-renewal set up through Apple.
14.4 Subscription Price and Rule Adjustments
If subscription pricing, benefits or other material terms change, we will provide notice as required by applicable law and Apple’s applicable rules.
For changes requiring consent by law or platform rules, we will complete the required procedures before the change takes effect.
15. Terms of Service
15.1 Access and Usage Rights
Provided you comply with this Policy and applicable service rules, we grant you a limited, non-exclusive, non-transferable licence to access and watch short dramas and related content offered by Vega Drama for your personal, non-commercial use.
Without our express authorisation or the authorisation of relevant rights holders, you may not copy, distribute, modify, sell, create derivative works or otherwise exploit the content for commercial purposes.
For breaches of this clause, we may take appropriate measures based on the severity of the violation and applicable law, including restricting content access or terminating service.
15.2 Content and Intellectual Property
Intellectual property rights in short dramas, images, text, audio, video, trademarks and other content on the Vega Drama platform belong to us or the relevant rights holders.
You may not use such content except where expressly permitted by applicable law or authorised by the rights holders.
Purchasing membership, coins or other virtual goods grants you usage rights under the applicable item terms only; it does not transfer ownership or intellectual property rights in the underlying content.
15.3 Virtual Goods Usage
Vega Drama may offer coins and other virtual goods to unlock short dramas or obtain other in-app benefits.
The price, quantity, usage rules, validity period and other terms for virtual goods are subject to what is displayed on the purchase page or inside the app.
Virtual goods may only be used within the applicable service scope. They are not legal tender, deposits or other financial assets.
Users may not transfer, sell or trade virtual goods through unofficial channels without our explicit permission.
15.4 Service Modifications
We may adjust certain services, features or content for operational needs, technical upgrades, changes in content licensing or legal compliance reasons.
For adjustments that may materially affect benefits you have purchased, we will fulfil notification and handling obligations under applicable law and service rules.
16. Refund Policy
16.1 Refund Application Process
If you encounter payment errors, missing delivered items, service access failures or other grounds for refund after purchasing membership, coins or other virtual goods, you may contact Vega Drama customer support, or submit a refund request through Apple in accordance with Apple’s applicable refund process.
You may provide supporting materials such as: order number or order screenshot, name of purchased item and purchase time, reason for refund, screenshots, video or other evidence demonstrating the issue.
After receiving your submission, we may verify the transaction and supporting materials based on the circumstances. If the submission is incomplete, we may contact you to request supplementary information where necessary to investigate the issue.
We will not treat your refund rights under applicable law as automatically forfeited merely because you fail to submit supplementary materials within a single calendar day.
16.2 Refund Review and Processing
For purchases processed through Apple, refund eligibility, review results and refund timing are subject to Apple’s applicable review and processing rules.
We may assist you with transaction verification, missing benefits or other service-related issues.
If Apple approves a refund, corresponding membership entitlements, coin balances or other virtual goods may be adjusted based on the refunded transaction and applicable rules.
If your refund request is not approved, any explanation or review result provided by Apple will be subject to Apple’s applicable procedures.
16.3 Benefit Adjustment after Refund
For fully refunded orders, we may adjust corresponding membership entitlements, coin balances or other virtual goods based on the refund amount and item rules.
Where the purchased item subject to refund has already been used or consumed, we will handle account entitlements based on transaction facts, delivered benefits, Apple’s applicable rules and applicable law.
Nothing in this clause excludes or limits your statutory rights to refunds, consumer protection or other rights conferred by applicable law.
16.4 Special Cases
For duplicate charges, unauthorised purchases, transaction anomalies, non-delivery of items and other special circumstances, we will investigate and resolve the matter in accordance with the facts and applicable laws.
For refunds handled directly by Apple App Store, review results and refund timelines are governed by Apple’s applicable rules.
If a refund application involves account anomalies, fraud or other violations, we may apply reasonable security measures to the extent permitted by law.
17. Governing Law
The provisions of this Policy relating to your use of Vega Drama services, membership subscriptions, virtual goods and other contractual matters shall in principle be governed by and construed under the laws of the Hong Kong Special Administrative Region of the People’s Republic of China.
Any dispute arising out of your use of this service shall first be resolved through friendly negotiation.
This clause does not prejudice your statutory rights under the laws of your jurisdiction that cannot be excluded or restricted by contract, nor does it override any other mandatory legal provisions.
Closing Remarks
This Privacy Policy sets out the fundamental principles for Vega Drama’s collection, use, storage, sharing and protection of personal information, together with rules governing service access, membership subscriptions and refunds.
We recommend reviewing this Policy periodically to stay informed of changes to how personal information is processed and the applicable service terms.
We value the trust of every user and are committed to continuously improving our personal information protection measures to deliver a safe, reliable and enjoyable entertainment experience.
If you have any questions or feedback, please contact us using the contact information provided in this Policy.
Thank you for choosing Vega Drama!
Current Contact Email: lamsuiyeesuekie@ridgewaymusic.com
Current Contact Email: service@vegadrama.com
Current Contact Email: petr.pavela@atlas.cz
Phone: +86 18079287207
Operator: Hangzhou Yuhua Media Co., Ltd.